Frequently Asked Questions
A credit card guarantee is required for all reservations, plus a one-night deposit during peak season or for certain promotional rates. Rates are subject to 12.5% tax and a mandatory $25 per night resort fee (plus tax, subject to change) which includes:
- Scheduled shuttle service to major theme parks (SeaWorld, Aquatica, Discovery Cove, Walt Disney World, Magic Kingdom, Epic Universe, Universal Studios)
- Two bottles of water daily
- Two I-Drive Trolley tickets per day
- Two rounds of mini golf
- 15% off gift shop purchases
Reservations are subject to availability and must be made in advance. Room type and special requests can be made at booking but aren’t guaranteed—though we’ll make every effort to accommodate them.
Check-in is at 4:00 p.m. and check-out is at 11:00 a.m. Early check-in or late check-out may be available for an additional fee. Early departures may also incur extra charges, depending on your rate.
Yes. Guests must be at least 18 years old to check in. A parent or legal guardian must be present and staying in the room for guests under 18. Valid photo ID is required at check-in.
Yes. Self-parking is available in our secure, gated lots for $38 plus tax per day. Oversized vehicles and motorcoaches can be accommodated when space allows, just call ahead for availability and pricing.
A deposit equal to one night’s room rate, fees, and 12.5% tax is required at booking. Cancel at least 72 hours before arrival (check-in at 3 p.m.) for a full refund. Cancellations within 72 hours are charged one night’s room and tax. Advance purchase bookings are non-refundable.
Our property complies with all local and federal ADA requirements and accessible rooms may be confirmed based on availability. Please contact our Reservations Department directly to review accessible sleeping room options.
Located in our Main Lobby, the UPS Store handles all your shipping and business needs, including Amazon drop-offs and prepaid packages. Open Mon–Fri 7:30 a.m.–6:00 p.m. and Sat–Sun 8:00 a.m.–3:00 p.m.
Package Handling Fees (per item):
- Letters/Envelopes: $12
- 0–5 lbs: $14
- 6–10 lbs: $21
- 11–20 lbs: $32.50
- 21–30 lbs: $47.50
- 31–50 lbs: $57.50
- 51–75 lbs: $78.50
- 76–100 lbs: $98.50
- 101–150 lbs: $175
- Crates: $250
- Pallets: $375
Amazon Drop-Off: $5–$25
Additional $35 handling fee for Pelican cases, oversized items, or non-corrugate packaging.
Packages not picked up within 21 days are returned to sender. Storage fees apply after 5 days ($5/day under 25 lbs, $10/day over 25 lbs).
For more info, contact store6403@theupsstore.com.
Yes. We welcome dogs up to 70 lbs in designated pet-friendly rooms. A $50 non-refundable fee applies per stay.
No. We’re a 100% non-smoking resort. Smoking is prohibited in all rooms and indoor areas. Designated outdoor smoking areas are available.
Yes. We offer 24/7 self-service laundry facilities located next to the Family Fun Pool. Washers and dryers accept credit cards, no quarters needed.
Yes. We’re just minutes from some of Orlando’s best shopping destinations, including the Orlando Premium Outlets, Orlando Vineland Outlets, and The Florida Mall.
Our property is located just a short 10.9 miles from Orlando International Airport, about a 15-minute drive down the Florida Turnpike.
Yes! We offer free scheduled transportation to Orlando’s top theme parks: SeaWorld, Universal Studios (including the brand-new Epic Universe), and Disney World.
Check the posted schedule and book at ThemeParkBus.com. Need ADA assistance? Call 407-857-8557 or email info@floridabusservice.com.
Beginning September 1, 2025, the resort and all on-site restaurants and outlets at DoubleTree Orlando at SeaWorld will operate cashless. Guests may pay using major credit and debit cards, along with mobile payment options.